I requested a quote to get my carpet and tile cleaned and got a response immediately! They were incredibly nice, quick, reasonably priced and professional. Issac came on time and did a fantastic job. He was real friendly and took care of everything for me :) I will definitely use Carpet Monkeys again! Thanks guys!
I now have Carpet Monkeys on speed dial because my gorgeous monsters (see photo) think our upstairs loft is a urinal. Accordingly, I get my carpets heavy cleaned with a urine treatment at least twice a year. I've had Joe the last two times. His attention to detail is incredible. Without me standing by to point out all the problem areas, he painstakingly gets out all the tough, grodo Frenchie marks. Our carpet now looks brand-spanking new and not like a barnyard.
I would be remiss if I didn't mention the great prices. When you call and advise of how many rooms you need treated, you will get a quote over the phone. Very reasonable and upfront pricing so there are no surprises. Love this company!
I had just got a dog from a shelter who decided to take it upon herself to use my furniture as her toilet. And I'm not talking tiny accidents - I mean MAJOR damage to two mattresses and a love seat. After trying a few DIY tactics, I realized it was beyond hope and I needed actual help.
The Carpet Monkey team is one of the nicest and most responsive crews I've ever worked with. They had to try a few different tactics on the furniture, as some stains were deeper than others. I'm pretty sure I had them on speed dial for awhile, because the stains would not seem to go away no matter what they tried. But try they did, and they consistently came over to try to rid my furniture of the stains several times until finally, they went away. Best of all, they never charged me for the additional visits, even though I insisted upon it. They even left me a bottle of enzyme cleaner in case my dog decided to relieve herself again (Spoiler alert: she did. But the cleaner worked!).
I would 100 percent use these services again if given the chance. But hopefully, it won't be because of my dog :)
These guys are great. I contacted them because I have an elderly dog that had a few accidents on the furniture. They scheduled me for a Saturday morning - maybe two or three days after I reached out, and the price was much better than quotes I'd gotten from other local services.
The cleaner was on time and professional. He cleaned the furniture and gave us instructions for drying. They did an amazing job cleaning a white sofa - there was no trace of the stain. I will defiantly call them again the next time I need a cleaning service.
Called Carpet Monkey with a short notice request and they delivered. Customer service was amazing and the quality of work was great. Will be referring and using again.
Thank you Carpet Monkey.
Great job !
Easy to book, answered all my questions right away.
Technician Joe, very professional on-time and did a wonderful job!
Thanks for making our 8 year old couch, look Brand new and smell great!
We will for sure be recommending your company in the future :)
Great experience. Reasonable prices. I paid for the urine treatment upgrade and it was well worth it. My two Frenchies have turned my carpet into a giant urinal. After Carpet Monkey visited, there was instant improvement, starting with the smell. I even had an area rug treated that was irreparable. The cleaning has saved the rug from the trash bin. The guy who helped us was very kind and professional. I will be a repeat customer. See comment above re: my Frenchies turning my carpet into a giant urinal.
Just hired these guys to clean my carpets from our old rental. I feared that the carpets werent save-able. Joe from Carpet Monkeys walked my house and said no biggie at all. I got you... No extra charges nothing! I could not believe the service I got from this amazing company. They saved me from possibly loosing a large chunk of a security deposit. They showed up on time and did a better job than I could have ever expected. Ask for their technician Joe to come out and do your carpets. He wont disappoint at all! Ill let the before and after photos so you guys the results. They speak for themselves :)
Excellent service! Great price and no extra costs. Joe was amazing. Professional and polite and got spots out where others had failed in the past. My carpets look brand new and with pets and kids my carpet definitely gets it's wear and tear. Thank you Richard for everything!
Carpet Monkey has cleaned my carpets several times and each time they do an amazing job. I am very happy. They are fast, efficient, and thorough. My carpets look amazing after the cleaning, which is impressive given that I have large dogs that track in dirt, shed, and otherwise stain the carpet. Their rates are quite reasonable. I'm very happy and will use them again in the future.
I requested a quote for my two bedroom apartment, plus my living room, dining room and stairs. I got an awesome rate, plus excellent service. The gentleman who came was courteous, nice and very quick. My carpets look amazing, and if need be I'll use them again next time/every time! I'll include pictures for reference.
I must say that for the past 3 years when I need to have my Carpets Cleaned I only call Carpet Monkey the service and professionalism that they have is in beatable. I have used some of the other Carpet Cleaners before I found Carpet Monkey. The others gave me one price at time of estimate and when they came to do the service all the hidden charges began to pile up. You won't get that from the Carpet Monkey. I guess it's just Rick takes pride in his work and wants you to feel good about the quality of service and the professionalism that he provides. This is what keeps me calling Carpet Monkey for my carpet cleaning needs.
Carpet monkey came and cleaned my carpet yesterday morning. What a fantastic job!! Super nice and friendly people also. My carpets look almost new again. Would definitely use them again!
The five stars are well earned.
I have three dogs and a dirt backyard, so you can imagine the carnival of glee that I have to go through to keep my carpets looking good.
By God, they got the carpets looking great.
I think their deep cleaning went down to the actual soul of the carpet, and sucked that out as well to get the level of deep cleaning that they did. I've rented the little carpet vacs from hardware and grocery stores, and....
This is obviously a little more expensive (they are upfront with quotes and very fair), but it pulled dirt and grime out of the carpet that I didn't even know existed. By the time they were done, it looked as good as it did when we first moved in here. Even better, the dog "accidents" in the house have all but disappeared, as they pulled anything related to their favorites areas out of the carpet so they've lost interest.
They spent half an afternoon cleaning our place. Their work is thorough and effective, and I'm very pleased for the results.
So yes, the high level of five stars are well earned. I will be using them again in the future.
I just recently moved out of my apartment and I was afraid I was going to have to pay to replace the carpet since I had a dog and she had a few accidents on the carpet, but i decided to look into getting the carpet cleaned first. I found Carpet Monkeys on here and I was pretty impress with their reviews so I decided to take a chance on them and I'm so happy I did. I spoke with Rick on the phone, he quoted me a price and was able to schedule an appointment that same week. When he came out he took a look at my carpet and he told me it would take about an hour, what stuck out to me was he didn't try to up sell me or try to add additional charges after seeing the job like most carpet cleaners I've dealt with in the past, the price he quoted was the price I paid. After he was finished the carpet look amazing, it looked just the same as it did when I moved in. I also had them clean some couches that I was planning to give a way to a friend and they came out great. I would definitely use them in the future and I would highly recommend them to anyone who is looking for a great carpet cleaner.
Needed to get my carpets cleaned quickly with family coming into town; pulled up Yelp, and found Carpet Monkeys with an excellent rating, and people talking about how responsive they were, as well as having a quick turn-around.
Fast response to my message on pricing, got setup for service the next day, and the tech performed a great & thorough cleaning. Thank Carpet Monkeys, will definitely use you again in the future!
Had an emergency clean up situation for carpet. Read 5 Star Yelp reviews on CARPET MONKEY so I called. Response time was within 30 minutes. Scheduled appointment for afternoon with a 3-hour window. I was given a quote with an explanation of the extra cost but had to be done so no complaints.
Ricky & Emmanuel arrived within that window ready to rock and roll. cleaned up the mess, out in about 30 minutes. I was impressed with their efficiency, and explanation of what was going to get done and the truck and equipment were very professional-looking.what I really appreciated was no strong arm up selling of add-ons. Let ME ask for more...
When I need cleaning again I will call them first. I would like to see what their regular carpet /furniture cleaning package would cost as compared to some others.
Recommendation: offer 1st time customer a 10% incentive to try you again.
5 stars out the door!
Just had these guys come today and they were awesome! Talked to Rick to schedule. Let me know to vacuum before, move things off the floor, and vacuum once the carpet is dried. Two guys came out. They cleaned up ALL the stains from a one year old and all the potty mistakes from a puppy. My carpets are nice and fluffy again. They even cleaned my rug that was downstairs! How nice of them. We had them do a tile demo. I was really sad when we bought our house because the sealer we used, didn't seal our grout so our tile is horrendous but the demo area made it look like new! We are having them back once we get a price quote for the tile. No, it's not the cheap 54 for 4 rooms crap of a job. You get what you pay for. But the price was NOT expensive. The guys called 15 min prior to arrival, came right at the beginning of the arrival window, and finished in an hour. Will be using there services again. Not to mention there is not an overbearing chemical smell but the house smells nice and clean :) happy Asian pregnant lady! Made my nesting time that much greater
WOW! Major props to Joe who cleaned my whole 2-story home's carpet -- by himself! Friendly, helpful and professional. He even gave my family and me booties so we didn't get our feet wet. It's the small gestures in service that really impresses me and shows how thoughtful the staff are. It looks like we have brand new carpet in the house!
We had you guys out a year ago to clean two couches and 6 chairs.
You did such a great job, I called you again to clean the carpet in the living room.
Once again, great job!! You care about what you are doing, and do great work.
I strongly recommend you to others.
From the call in, to the handshake on the way out, you are fist class and I am so glad to use you again!
We've used Carpet Monkey twice now. Both times they've responded and scheduled quickly. Pricing reasonable. Having a baby and a dog we try to keep the carpets as clean as possible. Will definitely keep their number on file.
Great local company Joe and Drew did a great job on repairing my damaged carpet from my dog. The owner even helped me find a place to match the carpet and even helped me after hours. I will use them for all my carpet issues. I talked to to other company's first one was almost twice as much and the other was a contracting agency. There was no need to look after I found them.
Thank you guys so much
As for the lady saying fake reviews, they did a great job and I'm sure that is why they have been busy. She must have been having an off day.
Carpet monkey exceeded my expectations. First of all, Rick and his wife (the owners) were very nice and personable. I had not included the stairs when I got the quote and Rick did them anyway because he wanted it "to look nice" (and did not charge me). All I have mentioned is great--but the best part were the results. Our carpet is older and we had a lot of pet stains due to an older pet. The difference was AMAZING! The carpet looks new and smells great. I will be a forever customer!
I called them to schedule a carpet cleaning for a hallway because it just had soooo much pet stains and smelled like pee! He got me an appointment in two days and he also made sure to give me call updates to let me know when the carpet cleaners are coming! I really liked that because I didn't have to wait around or anything! Finally, when they came in, they were super nice and fast!!! I stayed downstairs to watch some TV and they were done before I knew it! I went to check around and the pee smell was finally gone along with the stains! The prices were also incredibly affordable so I'm definitely making them my first choice for carpet cleaning next time we need it again!
(I wish I took pictures of before and after because they made it look like a miracle happened in my hallway carpets lol)
Thanks so much for your quick awesome service!!!
Joe did a great job on my carpets and my sofa for a great price and a smile The owner, Rick, not only got me a quote in record time through Yelp, but also responded to a question of mine that I emailed with a phone call in under a minute. I couldn't ask for anything more from a carpet cleaning service.
I was hesitant about getting my two year old carpets cleaned professionally due to cost. I had the builders track oil up my stairs of which they sent their own carpet cleaner person/truck out to clean; they racked the stairs for the illusion that it was clean but the dark spots came back withing a few days.
I received five different quotes not wanting to pay too much money for something I knew would not work. Rich came back with the lowest quote, he was the only person of the five that came out to my house (2,300 ft - 3 story) to give me a free quote. He said that if the spots do not come out of the stairs, he would knock off another $40... He also told me he could remove the epoxy off my carpeting that I accidentally spilled on it repairing something... He sent his professional crew out as promised on a Saturday about two and 1/2 weeks ago. Everything he promised and then some has happened. I have never seen a more professional company in the carpet cleaning world performed these fantastic results. I waited this long to post my response because deep down I knew the spots were going to come back on the stairs but that was not the case. I also had a bleached spot about 4"X12" that turned my carpet orange (from dark tan) in the 2nd bedroom; I had a small remnant of the original carpeting that I've been using as a door mat in my garage; Rich told me that he could cut out the bleached orange spot out of my carpeting and put in a patch using the carpet remnant and I would never see it; he was correct! 8^) He only charged $40 more for the repair which was a bargain.
I would strongly recommend calling Rich and having him come out to give you a free estimate; also I would recommend reaching out to other carpet cleaning companies as well to see how much lower Rich will quote you. You will see that in the end, you will be very glad you hire Carpet Monkeys for your carpet cleaning needs.
This place has been ROCKS!! I have used them 3x's in really quick need of timing when in a pickle. I mean like the day before, the day of etc. Rich the Manager is awesome and always comes through with quick scheduling and great prices! He sent over a new employee named Ricardo today, nice guy and super friendly! He did a great job cleaning my whole condo on the carpets and tile floors all within an hour 1/2!! Love this company! Would totally recommend them to anyone!! Thank you Carpet Monkeys, you saved my life today!!
Wow...called on Monday and got my carpets cleaned by Thursday! Rick the owner and his new trainee Ricardo were excellent. Carpet Monkey did four of my area rugs for no extra charge. Exceptional customer service for the price! Very satisfied and would highly recommend.
I searched yelp for carpet cleaners and because of their hundreds of 5 star reviews I chose Carpet Monkey. And they met every expectation. Carpet and tile cleaning came out looking like new. Price quoted over phone was what I paid, no up sale. You can't go wrong with this company. Thank you.
I have not cleaned my carpet in two years so the dirt accumulated. Nick from Carpet Monkeys did an excellent job. My carpet is so clean and fresh. Nick is hard working and did everything I asked of him. The owner Rick is honest and true to his word. Customer service is the best. I will definitely recommend them and call them again to clean my carpet. I also made an appointment for Nick to clean my tile/grout on Monday. Thank you for the great service!
It is hard to find the words to explain just how wonderful Rick and the employees of Carpet Monkeys are!!!! They went SO FAR ABOVE AND BEYOND in service that I'm blown away! They actually replaced the pad on the landing of our stairs to fix a pet urine problem. Dealing with Rick was an absolute pleasure! He is kind, helpful, clear, concise, honest and full of integrity. He did not charge us until we were happy... and we are definitely happy and never wavered in his quote. Do not call another carpet company! Carpet Monkeys of Las Vegas is priced right with impeccable service. It is refreshing that a company still puts such pride in their work!!!!!
I'm so upset I didn't take a before and after picture. I had severe pet stains and damage and the work this company did was fantastic. I highly recommend using Carpet Monkeys if you need a little extra help fixing your carpets or just a thorough clean. I will be using this company again, I would also recommend requesting Joe as your cleaner. Thanks guys!
So it's Spring and time for "Spring Cleaning" before it gets too hot out to leave the windows open for carpet cleaning to dry.
I had my master bedroom carpeting cleaned and my kitchen ceramic tile grout cleaned. The cleaner (Joseph) called before coming to let me know he was on his way (had an out of state caller ID, I almost didn't pick up), arrived at the appointment time, did a good job cleaning, and was very polite.
I paid cash for the cleaning since credit card was a $3 additional fee. He emailed me a paid receipt and invoice PDF from his smartphone immediately. That made me feel comfortable that Carpet Monkeys is a company that is properly reporting income, paying their taxes and not doing anything under the table.
To go off on a tangent for a minute, I always felt uncomfortable whenever I took taxi cabs for work travel and the driver would give me a blank receipt and tell me to fill in whatever I wanted. Once Uber came along, I never took another cab because it felt scammy.
Anyway, back to the review. They even had "MONKEYS" as a personalized "vanity" license plate on the carpet cleaning van. i would get that plate if it was available, just because i like monkeys.
anyway, I will keep them in mind for next time I need the grout cleaned. looks so much better. I tried cleaning grout by hand once and gave up and it wasn't anywhere as clean as what he did. will use again.
We had a small flood in the house this weekend, one of our salt water tanks committed suicide, not good, 100 gallons of salt water running through the living room and dining room. Thankfully we have tile in those areas, however we also have a couple of large area rugs which took the brunt of the flood.
Carpet Monkeys were very quick to respond, very fair with the costs and showed up when they said they would.
The tech did a great job, even after my dog decided he really liked the guy and got a little to friendly (very embarrassing for us, 20 minutes after he left someone from the clean up crew showed up and the dog sat by my side the whole time.....)
Anyways, they have my recommendation and once the drywall is fixed they will be called to clean the tiles.