Privacy Policy for Carpet Monkey

Welcome to Carpet Monkey! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://thecarpetmonkeys.com or use our services.

Who We Are

Our website address is: https://thecarpetmonkeys.com.

Information We Collect

When you interact with us through the website or our services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide

We collect Personal Data from you when you voluntarily provide such information, including when you:

  • Visit our website
  • Book a service online or over the phone
  • Communicate with us via phone, email, or other means

The types of personal information we may collect include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Information about your property

During a service, it might be necessary to collect additional information such as before and after photos of the property, names of people and/or pets at the property, home entry codes, and locations of keys.

Non-Identifiable Data

We may also collect non-identifiable information using various technologies. This includes:

  • Technical details about any device you use to access the website or services
  • Details of your use of our website, including traffic data and location data

This information does not identify you personally and is used to improve our services.

Phone Numbers

We take your privacy seriously. Here’s what you need to know about how we handle your phone number:

  • No Third-Party Sharing: We will not share your phone number with third parties.
  • Business Communications: We may use your phone number for normal business communications, including service updates and reminders.
  • Marketing and Sales: We may also use your phone number for marketing and sales communications to inform you about our services, promotions, and special offers.

Consent

By providing your phone number or booking a service over the phone or via our website portal, you agree to these terms. You also agree to receive communications from us via phone for business, marketing, and sales purposes.

Photos of Our Work

We love showcasing our work! By using our services, you agree that we may take photos of our work at your property. These photos may be used for:

  • Marketing and promotional materials
  • Sales purposes
  • Training and educational purposes

We assure you that these photos will be used responsibly and in a manner that respects your privacy.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use cookies to enhance your experience on our website. If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies will last for one year. Additional cookies are used for login and screen display preferences.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website, which may collect data about you, use cookies, and monitor your interaction with that embedded content.

How We Use Your Information

By providing us with your information, you consent to our use of it in the following ways:

  • To implement and monitor any bookings you make using our services.
  • To share your Personal Data with our service providers as necessary.
  • To present our content in the most effective manner for you and your devices.
  • To provide you with information, products, or services that you request or that may interest you.
  • To carry out our obligations from any contracts between you and us.
  • To allow you to participate in interactive features of our services.
  • To notify you about changes to our services.
  • To improve or modify our services.
  • For marketing purposes.

Disclosure of Your Personal Data

We do not sell your information. However, we may share your Personal Data under certain circumstances:

  • Service Providers: We may share your Personal Data with home service providers as necessary to provide services to you.
  • Business Transfers: In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Personal Data may be part of the transferred assets.
  • Legal Requirements: We may disclose your Personal Data to comply with legal obligations, protect our rights or property, or ensure personal safety.
  • Aggregated Data: We may share aggregated user statistics with business partners for research purposes. This data does not identify you personally.

Security

We take reasonable steps to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is fully secure. Please take care when sending information over the internet.

Your Choices

You can visit our website without providing any Personal Data. However, certain services may require Personal Data. If you choose not to provide it, you may not be able to use some services.

Children

Our services are not directed to children under 13. If you are under 13, please do not submit any Personal Data through the website. If we learn that we have collected Personal Data from a child under 13, we will delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Carpet Monkey
Phone: (702) 766-9347
Email: [email protected]

Thank you for trusting Carpet Monkey with your cleaning needs!

Effective Date: Effective Date: June 12th, 2024